LA-Experience Center Supervisor
Lutron Electronics Co., Inc. has an immediate opening for an Experience Center Supervisor in our Los Angeles, California Experience Center.
We are looking for a highly motivated individual to join our Experience Center Program in LA, California. In this role, you will work closely with the Experience Center Leadership Team to:
Drive Utilization of the Experience Center:
Facilitate demonstrations that illustrate the superiority of our products and services.
Coordinate with local sales teams, dealers, and reps to optimize center availability and ease access.
Build and nourish relationships with local sales teams, dealers, and reps to champion Center utilization.
Innovate and collaborate to exceed traffic and satisfaction goals.
Deliver Operational Excellence:
Supervise Center operations, cleaning, maintenance, upgrades, and safety in line with our Standard of Excellence.
Welcome guests with world-class hospitality to enhance our brand reputation.
Maintain the aesthetics of the Center in line with our defined standards.
Drive sales, deliver leads, and provide exceptional experiences for all guests.
Support Key Initiatives:
Collect and deliver market intelligence, pertinent sales information, and customer satisfaction data.
Play an integral role in the execution of the Experience Center team’s annual improvement objectives.
Coordinate with vendors and contractors to minimize disruption to Center operations.
Provide research as necessary for the development of new and existing initiatives.
Excellent verbal and written communication skills
Strong organizational skills
Show initiative and be self-directed
MS Office Suite proficiency required
Experience in customer facing role(s), particularly, sales, hospitality, or retail in desire