Field Service Engineer - UK

Field Service Engineer  - UK  

Overall Job Purpose

Support Lutron’s commercial and residential business by travelling to our customer job sites.

• Deliver exemplary customer service to Lutron customers in the field.
• Support Maintenance Contract sites across the UK 
• Upselling of post Occ services
• Become proficient in servicing, troubleshooting and repairing Lutron Systems while following field service procedures.
• Coordinate with on-site contractors, lighting designers and facility managers to ensure proper system installation and handover.
• Sell Lutron’s service products, such as service contracts, and system upgrades
• Participate in Customer Education sessions
• Stay aligned to Lutron’s culture and values
  • Be Passionate
  • Be flexible and adaptable to changing markets
  • Be innovative thinker
  • Be Customer focused
  • Be ethical

1.      Degree in Electrical Engineering, Electronics or Computer Science (not essential)

2.      3 - 5 years Electrical and construction site experience

3.      3-5 year hands-on Lighting/AV commissioning experience

4.      Knowledge in lighting controls, building management systems or computer networking is required

5.      Strong problem solving/fault finding skills

6.      Ability to travel frequently (30%)

7.      Proven ability to work independently with minimal supervision, self-motivated

8.      Excellent communication and organizational skills

9.      Valid Driver’s license

10.    Fluency in English