Technical Support Representative

Job Locations UK-London
ID
2022-2248
Category
Sales
Position Type
Regular Full-Time

Overview

Lutron Electronics Co., Inc has an immediate opening for a Technical Support Representative. In this position, you would be a key part of the Tech Support team.  A successful Tech Support Representative will …. 


Location: London - UK (Hybrid)

Responsibilities

Key Accountabilities: 

  • Represent Lutron with a professional, upbeat attitude according to our Five Principles
  • Develop technical expertise regarding Lutron products, systems, and services
  • Support our customers by providing necessary information on our stand-alone and system-level products via phone and email in a timely and professional manner
  • Troubleshoot and diagnose user issues regarding Lutron products and systems
  • Document problems and solutions in a central database, escalate customer questions when necessary
  • Communicate effectively with other areas of the company to meet or exceed customer expectations
  • Take on special projects as necessary to meet or exceed the goals of our technical support team, including travelling to job sites on occasion

Qualifications

Person Specification: 



  • Minimum 2-year degree in electrical engineering or electronics

  • Experience in troubleshooting problems via phone and email required

  • Hands-on: this role requires being able to wire test demos as well as troubleshoot issues in the field

  • Excellent customer service skills: successful candidates must have a track record of managing high customer expectations and delivering results under time pressure

  • Knowledge of lighting controls, networks and/or AV equipment is a plus

  • Ability to work in a team and interface with other departments

  • French or Italian Speaking and fluency in English,

  • Any other European Languages (Spanish/German) are beneficial. 


Lutron Electronics position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in strong sales and profitability growth year over year. This growth has in turn allowed the company to continue to invest in recruiting and retaining the best people we can find to service our customers. Continuous growth has also fueled our ability to constantly develop modern technologies and new manufacturing processes that in turn drive the creation of new or better products and services.  

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