Inside Sales Representative - Austin

At Lutron, we put the customer first in all that we do. On the Luxury Inside Sales Team, you will have the opportunity to make a long-lasting, positive impact on the selling support and relationship management we provide to our customers.  You will develop your career through meaningful customers interactions, immersive product training and relationship building throughout the organization.

This position offers an excellent opportunity to learn more about our luxury residential trade customers and the associated product offering, while utilizing your sales, relationship building and technical skills. You will communicate with new and existing dealers of Lutron product in the residential luxury market, helping with product education, product selection, selling support, lead referrals and order coordination.  You will also interact with sales reps in dealer local markets for a coordinated customer selling model.  As a part of the Luxury Inside Sales Team, you will have the opportunity to work with a team of customer-centric individuals to provide outstanding sales support to contribute to the growth of our residential business.

Lutron residential products with for the luxury marketplace create experiences in the home that are beautiful, powerful and make a lasting impression.  Learn more about our products, the experience and our unparalleled quality and innovation: Beautiful light. Intelligent shades. Powerful controls | Lutron Luxury 

What you’re going to do:

• Interact with trade account customers (“dealers”) via phone, email, and chat as their main sales contact at Lutron.  You will assist in onboarding new accounts, training existing small accounts to utilize proven selling approaches and sales tools in order to grow, qualify incoming project leads and connect them to dealers to convert to sales, help answer questions/resolve issues in a timely manner, teach accounts to successfully navigate working with Lutron


• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business


• Utilizing your existing foundation of lighting industry experience, build a strong knowledge of our innovative lighting control, lighting and shading products & solutions.  Act as a team subject matter expert for the lighting industry to assist in discussions with dealers and their clients about our lighting products

• Gain a strong understanding of market dynamics in the luxury residential custom electronics market space


• Utilize our systems, such as salesforce and NICE inContact, to manage cases and customer inquiries 

What’s your impact:

• Your passion for excellence will leave each customer with the feeling of exceptional service and support


• You will be essential to building relationships with new customers and fostering growth of small or underperforming accounts


• You will help to grow and expand our company by promoting customer retention and sales of new and existing products


• You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills

How you know you’re qualified:

• You have a passion for taking care of the customer and supporting them in their journey to grow


• You appreciate innovative products and new technologies


• You are organized with great written and verbal communication skills


• You have 1 - 3 years prior experience working in the lighting industry or lighting design field


• You have an appreciation for customer-facing or sales experience and enjoy helping others through your work, your volunteer efforts or your hobbies. Experience in this area is a plus.


• You have an Associate’s degree (required) OR a Bachelor’s degree (preferred) with a minimum GPA of 3.0


• You have availability to work a set 8 hour shift between the hours of 8am-8pm EST M-F (must be located within commutable distance of Austin, TX)


• You have proficiency in Microsoft Word, Excel and Powerpoint and ability to efficiently work in fast-paced environment while navigating multiple systems