The role is responsible for creating the Sales and Services process improvement strategy and leading process improvement activities for the organization. Collaborates with the Sales and Services leadership teams, department leaders and supervisors to successfully identify, plan and drive the completion of improvement efforts to achieve improved customer satisfaction and operational impact. Work with cross function leads to analyze business processes and value streams to establish improvement plans, balanced scorecards and effectively allocate improvement efforts to high impact priorities.
Achieve measurable results against customer experience, process efficiency, reduced cost and increased revenue targets. Increase visibility to process performance initiatives within the Lutron Services teams. Serve as the lead subject-matter expert for all process improvement methods including Lean and Six Sigma techniques. Challenge conventional wisdom through the application of structured improvement methodologies. Foster fact based analysis and decision making and provide guidance to affect a behavioral change toward process improvement practices.
A successful candidate will foster ongoing collaboration with senior leadership, function and department level leaders. They will drive the analysis of business processes and value streams to establish improvement plans and scorecards while effectively allocating improvement efforts to high impact priorities. They will redefine existing work, challenge accepted norms, and improve output by strategically taking work out of the system. They will be expected to achieve measurable results against process efficiency, reduced cost, and other targets while increasing visibility and affecting positive behavioral changes toward process performance initiatives within the Sales and Services.
Day to Day Activities
Project Identification / Prioritization
Improvement Leadership/Change Management
Supporting Duties and Responsibilities
Lutron Electronics position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in double digit growth annually. This growth has in turn allowed the company to continue to invest in recruiting and retaining the best people we can find to service our customers. Continuous growth has also fueled our ability to constantly develop new technologies and new manufacturing processes that in turn drive the creation of new or better products and services
Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities. For more information, view our website at www.lutron.com. EOE/AA.