Experience Centre Leader

Job Locations UK-London
Outside Sales
Position Type
Regular Full-Time


Lutron Electronics is a leading manufacturer of energy-saving light, shade, and temperature controls for new and existing homes and offices. We are  looking for a talented and engaging individual with a penchant for storytelling and passion for design.


In this role, you will have the opportunity to work with leaders in the design industry to help them shape their vision for the projects they work on. A successful candidate has entrepreneurial spirit and thrives when faced with creative challenges in a matrixed environment.


Drive Utilisation Of The Experience Center

  • Facilitate demonstrations that illustrate the superiority of our products and services.
  • Coordinate with local sales teams and dealers to optimise center availability and ease access.
  • Build and nourish relationships with local sales teams and dealers to champion Center utilisation.
  • Innovate and collaborate to exceed traffic and satisfaction goals.

Deliver Operational Excellence

  • Supervise Center operations, cleaning, maintenance, upgrades, and safety in line with our Standard of Excellence.
  • Welcome guests with world-class hospitality to enhance our brand reputation.
  • Maintain the aesthetics of the Center in line with our defined standards.
  • Drive sales, deliver leads, and provide exceptional experiences for all guests.

Support Key Initiatives

  • Collect and deliver market intelligence, pertinent sales information, and customer satisfaction data.
  • Play an integral role in the execution of the Experience Center team’s annual improvement objectives.
  • Coordinate with vendors and contractors to minimize disruption to Center operations.
  • Provide research as necessary for the development of new and existing initiatives.


  • Candidates must have a bachelor’s degree. Business, Marketing, Communications, or another design-related field preferred
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Show initiative and be self-directed
  • MS Office Suite proficiency required
  • Experience in customer facing role(s), particularly, sales, hospitality, or retail in desire


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